Privacy Policy

At CNSNAP LIVE, accessible from https://cnsnap.live, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CNSNAP LIVE and how we use it.

1. Information We Collect

To provide our reverse purchasing services effectively, we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and physical shipping address.
• Order Details: Information about the products you wish to purchase from Chinese e-commerce platforms, including links, sizes, colors, and quantities.
• Payment Information: While we do not store full credit card numbers on our servers, we collect information necessary to process your payments through our secure payment partners.
• Communication Data: Records of your correspondence with us via email or our platform.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and sourcing services.
• Improve, personalize, and expand our website experience.
• Understand and analyze how you use our website.
• Process your orders, manage shipping logistics, and handle quality control inspections.
• Communicate with you regarding order status, price negotiations, and customer support.
• Send you technical notices, updates, and administrative messages.
• Find and prevent fraud to ensure a secure transaction environment.

3. Log Files

CNSNAP LIVE follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

4. Cookies and Web Beacons

Like any other website, CNSNAP LIVE uses cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share information with third parties strictly necessary to complete your service, such as:

• Logistics Partners: International shipping carriers (e.g., FedEx, DHL, UPS) to deliver your goods.
• Payment Processors: Secure gateways used to handle financial transactions.
• Legal Compliance: If required by law to comply with legal obligations or protect our rights.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use encryption protocols and secure servers to ensure that your data is protected against unauthorized access, alteration, or disclosure.

7. Your Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.